Annapolis Dermatology Associates: Dr. Lisa Renfro, MD at 2002 Medical Parkway #630 in Annapolis, Maryland

Customer Reviews about Annapolis Dermatology Associates: Dr. Lisa Renfro, MD

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  I was a patient of Dr. Renfrew. After a biopsy I was told I needed a spot remove from my back. I was contacted by them 3 days before and told I need to put down a, $375 payment prior. My insurance covers the procedure but I was told that as,I have a $809 deductible (which I have already met) I would have to provide this in advance. I have the money but it is the principle of the thing. This office from day one has seemed much more interested in profit the care. Will find another office that is run differently. FOLLOWUP: After requesting that the doctor call me I did receive a letter from Tammy in their office. I told her I would like to hear from the doctor and she responded "That's not going to happen". I have good insurance and am able to pay but the way this office handles things is not acceptable. And, if the Dr. feels she is above calling patients that have an issue with the office, I have made the right decision going to another office for care.
  November 01, 2017

  by Denisa Protani
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  Just got off the phone with Jody the billing person. Questioned a 10 minute office visit with a $183.00 charge for liquid nitrogen for a brown spot. No problem with the office fee and co pay. It was not the reason for the visit. The original scheduling of the visit was for a ugly, raised , skin lesion that dissipated while waiting for the appointment. Had I been informed that the liquid nitrogen squirt, @ $183.00, may not be covered by insurance, I would have declined. Jody response was I need to know what my insurance covers and I do agree with that statement but she did not need to hang up on me. How do you know if something is covered if the information was not available prior to seeing the provider?? Is their no such thing as disclosure? Even with disclosure the price should be available from the provider prior to the act. Informed decision as to accept or deny a treatment is the right of the patient. I have 40 years of health care experience and understand insurance, capitation, reimbursement, CPT coding better then the every day person. The office needs to pay closer attention to those who are retired and on fixed income when it comes to an expensive treatment that may or may not be covered or necessary. I will be contacting BCBS since Jody hung up on me for no reason other than I questioned her comments. I will pay my portion of the bill for 183.00 for 8 sec of liquid nitrogen . It was a beautiful office and everyone was very nice and professional during my visit.
  April 07, 2017

  by Linda Carlson
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  Not everyone has the opportunity to be cared for by such an expert clinician and team. The attention given to the work performed on our precious bodies is a welcomed gift to Annapolis.
  January 30, 2017

  by Mary Pratt

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